Return Policy & Refund Policy

At Premkala, we take pride in creating clothing that’s thoughtfully made and carefully shipped. However, if something doesn’t feel right, we’re here to help — with clear, simple policies that prioritize your satisfaction and our quality control.

🔁 Return & Replacement Policy (Within India Only)

  • We offer a 7-day window for return or replacement requests from the date of delivery.
  • Returns or replacements are accepted only if:
  • The product is unused and in its original condition
  • All tags, packaging, and invoice are intact
  • A valid reason is provided (e.g. incorrect size, damaged item, mismatch)
  • To initiate a return, email us at care@premkala.in with your order number and concern.
  • After verification, a pickup will be arranged if your pincode is serviceable. Otherwise, you may be asked to courier the item and share tracking details.
  • Once we receive and inspect the product, we will either replace it or issue store credit (as per customer request and availability).

❌ What Cannot Be Returned or Replaced

  • Products damaged due to misuse or not following care instructions
  • Items sent back without email approval
  • International orders (non-returnable and non-exchangeable)
  • Custom-stitched, altered, or final sale items
  • Gift cards or credits

💸 Refund Policy

  • We do not issue refunds once an order has been processed or dispatched.
  • In case of cancellation before dispatch, 100% of the prepaid amount will be refunded to the original payment method.
  • In approved return cases, we offer product replacement or store credit only.
  • Refunds are processed only in rare scenarios such as:
    • Product unavailable
    • Duplicate transaction
    • Courier partner failure (non-serviceable pincode)

💬 Still Have Questions?

  • Our team is happy to assist. Please write to care@premkala.in with your query and we’ll respond within 24–48 working hours.

FAQs

Order Queries

Will I Receive A Quality Product By PREMKALA ?

As an international brand, we adhere to strict quality and design benchmarks. Every PREMKALA product goes through a 5 step Quality Control process to ensure that you receive the best.

I'm Not Able To Place My Order

We're sorry you're facing hiccups while placing an order, we'd hate to inconvenience you further. So here are some options:

Call us on:

(India) +91 70692 06000

WhatsApp us: +91 70692 06000

Email Us At: care@premakala.in

Live Chat with us through our Website : https://wa.me/7069206000     

Our team will resolve your issues swiftly.

Can I Place An Order For A Sold-Out Style?

For Sold-Out styles, if you're registered with us, add them to your Wishlist. Do submit your email address, so we can notify you once these styles are back in stock. If not, contact our Customer Support Team with the product SKU code via Email, Phone Call, Chat or Whatsapp. We will check and let you know, if and when we should receive these styles again. Or, if these can be tailored for you.

I Want To Reschedule My Delivery/Pick-Up?

Delayed in traffic? Held up in a meeting - We know these things happen. If you want to reschedule pick up, please drop a mail to care@premakala.in with the following details and we will make it happen:

Your order#

The time of pick up

Email address and phone number

Or you can call DHL Customer Service Number Toll Free Number - 70692 06000 with the tracking details received in your Order Email id.

My Delivery/Pick-Up Has Not Arrived?

We're sorry to hear that! In case your pick up has not arrived at the scheduled hour. Please drop a mail to care@premakala.in with your Order# & our team will get back to you regarding the status or reschedule a convenient time for you

Or you can call DHL Customer Service Number Toll Free Number - 70692 06000 with the tracking details received in your Order Email id.

I Am Happy With Your Service, Where Do I Leave My Review?

Share on our Facebook page click here :

Facebook : Premkala Cotton Garments 


Click here to write Review :

Review Your Experience

Who Do I Contact If I Face Any Payment Issues?

If you face any issues with the payment, you can inform us within 48 hours of the payment via call at :

(India) +91 70692 06000

24/7 or email us at : care@premkala.in for quick chat now even you can WhatsApp us at +91 70692 06000

Size & More

Is My Size Available?

Sizes are subject to availability and Our specific confirmation.

Do You Offer Customization On Small Items?

Customization is only limited to premium styles.

Why Do Price Changes For Bigger Sizes?

Additional charges are applicable if you are opting for plus sizes. These additional charges include charges for our workmanship.

Do You Offer A Trial Before Buying?

No.

How Are Measurements Taken For Standard And Custom Fitting?

We understand how important getting the right fit is and we take this very seriously, Here are a few things we do to help you find the right fit. We custom fit the outfit to your size. However, we can only custom fit with it certain ranges. Standard Size : Select the Standard Size to get the fit with standard size i.e Small / Medium / Large or Extra Large. For your convenience we provide you 0.5 inch margin from both side the outfit. To give you an example, for your bust size is 32 will have extra added margin. Please view the size guide below to understand better. Note: (Customize as per measurements there will be additional 20% cost on the product price. Customize totally depends on the product as not all products customize is possible)Slight variation in size is possible.

Customize Size: Select the Customize measurements, Share your complete accurate measurements for the best fit. With Customization you can give, Please view the size guide below to understand better.

If you are unable to find your required size, chat with us now to get the quick assistance OR WhatsApp us at : +91 70692 06000


Customize Size: Select the Customize measurements, Share your complete accurate measurements for the best fit. With Customization you can give Please view the size guide below to understand better.


If you are unable to find your required size, chat with us now to get the quick assistance OR WhatsApp us at : +91 70692 06000

What If The Delivered Outfit Doesn't Fit Me?

At times you might not find your perfect fit, but dear ladies you need not to worry as PREMKALA is here to make your shopping experience even more memorable! Here is what you should do email us at care@premkala.in with your required size and outfit image placing an measuring tape on the incorrect size section on the product, accordingly our fitting expert team will get in touch with you with an quick solution, want to talk with us now WhatsApp at : +91 70692 06000 we are available 24/7.

Payment & More

For How Long Can I Hold My Pending Order Once Its Placed?

Payment needs to be done within 24 hours from the time the order is placed, failing which we would consider the order cancelled.

Since we have very limited stocks of our product, hence, We will be able to hold the product for you for only 24 hours.

Are There Any Currency Conversion Charges?

Please note, there are additional currency rate charges levied by your bank on your credit/debit card in case you are making the payment in INR or any other foreign currency apart from your originated currency. These charges are non-refundable.

How Do I Use Coupon Codes?

As part of our offers and giveaways, we share coupons code with you. If you’ve received a coupon code from us, you will find it in your email. On adding items to your cart, view your ‘Shopping Cart’ before you proceed to ‘Checkout.’ Enter your coupon code within the area marked out for it. Don’t forget to ‘Apply Coupon.’

Note: Coupon code can be used only once with the register email ID, coupon code not valid on sale products.

Do You Sell In Bulk? How Do I Purchase From You At Wholesale Rates?

We request you to please fill out the Wholesale Form to make your inquiry – Link to Form. We shall process your request and share our price list. If you’re having trouble accessing the form, you can email us at care@premkala.in .

Does Premkala.in Have Seasonal Sales?

Yes, we do have seasonal sales and promotions for special occasions! You can register with us for updates and exclusive access to our collections and offers.

Can I Change Or Amend My Order Once It Has Been Placed?

You can cancel your order within 24 hours of placing it and if it hasn’t been dispatched already and the amount can be given as a store credit/refund. If not estimated within 24 hours time the amount will be given as a store credit only.

How Do I Return AND/OR Exchange An Item?

Please refer to our Return Policy

Return Policy link : https://premkala.in/pages/return-policy-refund-policy

How Do I Make My Payment?

For fuss-free shopping, we’ve made a host of payment options available to you

For International Orders, you can make payment by:

I. Credit Card: We accept credit card payments on our site – Visa, Mastercard, American Express etc

II. Electronic Invoices: To make payments easy, we can send you an electronic invoice. All you'll need to do is click on the payment web link and use your credit or debit card to make your transaction.

For Domestic Orders (within INDIA), you can make payment by:

I. Credit Card: We accept credit card payments on our site – Visa, Mastercard, American Express, Amazon Pay, PayZapp, Freecharge, BHIM, Google Pay, Paytm, PhonePe etc and EMI aswell.

II. Electronic Invoices: To make payments easy, we can send you an electronic invoice. All you'll need to do is click on the payment web link and use your credit or debit card to make your transaction.

III. Wire Transfer:

For Domestic Orders, please see our Banking Details below:

A) Account Name - Suarabhakti Goods Private Limited

Bank Name - Kotak Mahindra Bank Pvt. Ltd
Account No – 8311815313
Account Type - Current
Branch Name -Fort Mumbai
IFSC Code - KKBK0000957

IV. Cash On Delivery:

COD is available for selected locations/Pin codes in India only. COD limit is up to 18,000 INR.

V. Google Pay:


VI. Paytm:

Is It Safe To Use My Credit Card For Payments?

All Credit Card payments are processed through checkout systems provided by secure payment gateways.

Does Premkala.in Offer Cash On Delivery (COD)?

COD is available for selected locations/Pin codes in India only.

Please Note - For COD orders, the style will come in standard measurements as mentioned in the size chart. Customisation is not available for COD orders.

 

Quality Queries

Quality Of WWW.Premkala.in Products?


As an international brand, we here to strict quality and design benchmarks. Every PREMKALA product goes through a 5 step Quality Control process to ensure that you receive the best.

Will I Have To Pay Duties Or Taxes?

Taxes and Duties depend on your Shipping Destination. VAT, Custom, and Import Duties are not included in our ordering process, but may be levied as per rules and regulations set forth by your government.

Where Is My Order Number?

Option 1. - Go to My Account

Please login to your account My orders to Track your Order

You will get to know the status of your order (If it it Processing, confirmed, out for delivery, packed etc.)

If you would like to talk to our customer care representative about your order, you could give us a call on

(India) +91 70692 06000

WhatsApp +919920012474 or drop us a mail at care@premkala.in .

Option 2. - Track Order Link

Please go to Track Order on the Footer or Click on the link link here

Enter Your 9 Digit Order number (E.g. : 1100041785) and Order Email id

You will get to know the status of your order (If it it Processing, confirmed, out for delivery, packed etc.)

If you would like to talk to our customer care representative about your order, you could give us a call on

(India) +91 7069206000

WhatsApp +91 70692 06000 or drop us a mail at care@premkala.in .

Does PREMKALA Ship To Multiple Addresses?

We do not deliver to Multiple Addresses for a single order. If you'd like us to ship to multiple addresses, we request you place separate orders for separate destinations.

 

Customer Support & More

Do You Offer Video Calling For A Low Budget?

We offer video calling/facetime for premium styles only.

I Am Not Able To Use The Filter On Your Website.

We suggest you try refreshing the page and then apply the filters. In case the filters are not working then please contact us on WhatsApp at +91 70692 06000 or Email us at care@premkala.in .

If I Register With Premakal.in, Will My Personal Information Be Kept Private?

Please be assured that your personal details and information are treated with utmost confidentiality and kept private.
These will under no circumstance be shared with companies, organisations, or individuals outside of Premkala.in . Also, Premkala.in is not affiliated with any other website.

How Can I Inform About Any Defect/Issues In The Product To Premkala?

Requirement to inspect and give notice of a defect


1. The Customer is required to inspect the product immediately upon delivery and shall within 24 hours from such delivery give notice in writing to PREMKALA and Courier Company by email, of any matter whereof the Customer may allege that the product is not in accordance with the order.


2. If the Customer fail to give such notice the goods will be deemed to be in all respects in accordance with the order and the Customer shall be deemed to have accepted the goods accordingly.


3. The Customer shall give us written notice of any hidden defects within 24 hour of their delivery.

To Shop At Premkala.in, Do I Need To Register Or Create An Account? What Are The Benefits?

You needn't register to shop with us. However, if you do, We have an inaugural offer using coupon code. In addition, you can also avail a bouquet of facilities we offer:

• You can track the status of your orders easily by logging into the ‘My Orders’ section.

• You receive alerts for new arrivals, collection launches, offers and promotions on your registered email ID.

• You can save styles you like for future purchase by using the ‘Add To Wishlist’ feature.

• You save the effort of entering your details every time you make a purchase with us!

• In case you're moving, you can add or edit your Shipping Address and Contact Details by logging in to the ‘Account Dashboard’ / ‘Address Book’ section.

Do You Retail Indian Designer Labels Or Collections By Sabyasachi, Manish Malhotra, Anita Dongre, Anju Modi Etc.?

No, we don't retail collections by other designers -- unless stated otherwise. However, we do blog about and showcase styles and popular trends in Indian Fashion.

How Can I Book An Appointment With Premkala.in?

You can schedule an appointment or video call with us through the website by clicking 'Schedule Appointment with Designer' at the location of your choice.

If you're visiting Mumbai - India, and would like to make an appointment with our design team, do email us about it!

How Do I Contact Your Customer Service Team?


In case of any questions, concerns, or trouble with your order, you can always reach us at the following:
Call Us At:

1.) +91 70692 06000 (IND)


Email Us At: care@premkala.in
For Returns and Cancellation Email Us At: care@premkala.in
Live Chat with us through our Website : https://api.whatsapp.com/send?

phone= +91 70692 06000


Message Us On:
For any queries - WhatsApp: +91 70692 06000