Shipping & Return

At Premkala, we take pride in creating clothing that’s thoughtfully made and carefully shipped. However, if something doesn’t feel right, we’re here to help — with clear, simple policies that prioritize your satisfaction and our quality control.

Return & Replacement Policy (Within India Only)

• We offer a 7-day window for return or replacement requests from the date of delivery.
• Returns or replacements are accepted only if:
• The product is unused and in its original condition
• All tags, packaging, and invoice are intact
• A valid reason is provided (e.g. incorrect size, damaged item, mismatch)
• To initiate a return, email us at care@premkala.in with your order number and concern.
• After verification, a pickup will be arranged if your pincode is serviceable. Otherwise, you may be asked to courier the item and share tracking details.
• Once we receive and inspect the product, we will either replace it or issue store credit (as per customer request and availability).

What Cannot Be Returned or Replaced

• Products damaged due to misuse or not following care instructions
• Items sent back without email approval
• International orders (non-returnable and non-exchangeable)
• Custom-stitched, altered, or final sale items
• Gift cards or credits

Refund Policy

• We do not issue refunds once an order has been processed or dispatched.
• In case of cancellation before dispatch, 100% of the prepaid amount will be refunded to the original payment method.
• In approved return cases, we offer product replacement or store credit only.
• Refunds are processed only in rare scenarios such as:
  • Product unavailable
  • Duplicate transaction
  • Courier partner failure (non-serviceable pincode)

Still Have Questions?

• Our team is happy to assist. Please write to care@premkala.in with your query and we’ll respond within 24–48 working hours.